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Check Returns
In all cases where we have a check
returned for Non Sufficient Funds we will assess a $50.00 fee.
Initial Terms: Prepayment
by check or credit card. Minimum order: $250 net. Clients
("signer") agree to pay all charges signed for on payment
by credit card authorization form. By signing our (A Better
Idea!) authorization form, signer agrees that they are the authorized
cardholder and responsible for all charges. Artwork, proofs, and order
revision costs additional.
Net 30 Terms
If you are issued credit and you are late
paying your invoice, a 1.5% monthly finance charge or the maximum permitted by
law may be assessed against all accounts with past due balances. Credit
is only issued to accounts with 10 or more placed/paid orders and past
the 1 year anniversary doing business. You
agree to pay all the company's reasonable attorney's fees and all
collection agency fees incurred in the collection of any amount owed
there under and not paid when due.
Shipping Delays
Customer agrees that it will not hold A
Better Idea! accountable for delays in delivery occasioned by acts of
God or other circumstances over which we have no direct control such as
equipment failure or delivery carrier delays. Factory shipment or
delivery dates are the best estimates of our suppliers, and in no case
shall A Better Idea! be liable for any consequential or special
damages arising from any delay in delivery. Our on-time percentage is
over 99.8%.
Warranties
A Better Idea! warrants that all goods
sold are free of any security interest and will make available to you
all transferable warranties made to A Better Idea! by the
manufacturer of the goods. A Better Idea! makes no other express or
implied warranties, and specifically makes no implied warranties of
merchantability or fitness for purpose. The "Site" as
mentioned in these terms is lucitetombstones.com.
Transfer of Ownership of
Merchandise
All goods become your property at the
time they are accepted from the carrier. All goods are custom
imprinted products with your (client) customer customization and are not
returnable.
Acceptance
Your submittal of an online order and/or
your signature on our Credit Card Authorization is a conditional acceptance
by A Better Idea! of your offer to purchase our goods and your
acceptance of our terms and conditions. It may contain terms that differ
from or add to those contained in your purchase order, should you have
one, and to the extent that this is the case, A Better Idea!
hereby expressly conditions its acceptance of your offer on A Better
Idea!' assent to the additional or different terms. Your receipt and
retention of the goods covered by this invoice shall constitute
acceptance of any such additional or different terms. You and A Better
Idea! agree that any contract hereby entered into has been made
and is to be construed to Rhode Island Law.
Sales Tax
A Better Idea! is required by law to
collect all applicable sales taxes for the state, counties and cities of
Rhode Island. Companies, individuals and organizations who are exempt
from sales tax should provide us with their resale certificate by fax to
401-841-5646.
Cancellations and Alterations to
Existing Orders
Once an Order Payment Form is approved,
we cannot guarantee our ability to make changes or cancellations to an
order. A Better Idea! will make every effort to comply with your
cancellation request. Once your order is placed with us either verbally
or by email, there will be a minimum charge of $250.00 should you cancel.
Any rush orders cancelled incur the following fees: a flat 10%
cancellation fee for same day, 25% for next day, 50% for 2nd day, and
100% after 3 working days. This charge is not refundable or negotiable. The charge may be greater depending on how much work was completed by
the factory up to the time of cancellation. If artwork was received, all
artwork preparation, screens, proofing and art time may be charged. In
the event of an accepted cancellation, all work: artwork, proofs,
layouts, and other expenses are due in full by client.
All costs incurred by A Better Idea! will be the responsibility of the
customer. Since we are producing custom printed material per your
authorization, once artwork has been approved, you full order cannot
be cancelled and must be paid for in full. Signing our payment
authorization form is a commitment to payment of your order. Your
signature shall constitute acceptance of the charges and waiver of any
disputes.
Order Placement/ Repeat Orders:
If you have ordered from us in the
past, we will keep your credit card on file for future orders. Any
email placement of orders will constitute the right to charge the order
to your credit card on file. You may also choose to send us a check or
wire transfer. You must notify us in writing of your wish to destroy the
card # on file or your wish to place each order individually with a new
credit card. A Better Idea! will make every effort to rush your proof,
but payment in advance is required for any artwork once you email
approval to proceed with an order. Once you have agreed to proceed, and
we have begun the artwork or proofs - the costs of the work are your
sole responsibility and will be charged to the card on file. All
artwork (artists time, layouts, drawings, logos, and typesetting) &
proofs must be paid and will be charged to your card on file should you
decide to not proceed.
Claims, Adjustments and Returns
If you have any problems with your order
please contact customer service at 1-401-841-5646 within 48 hours of
receipt. Please have your order number available. WE DO NOT ACCEPT
UNAUTHORIZED RETURNS. All returns must be approved by our customer
service department. If any problem arises, please call customer service
immediately. If necessary we will issue an RMA number (return material
authorization) and provide you with a special shipping address. NO
RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA#. Once goods are returned
with a valid RMA and inspected, we will issue credit minus any
re-stocking fees where applicable.
Overages and Shortages
We try to produce your custom printed
order in the exact quantity ordered, but this is not always possible due
to quality control efforts and fast running machines. Industry standards
are +/- 10% over or under ordered quantity. We will discard unacceptable
pieces and ship all acceptable pieces. We reserve the right to
ship and subsequently bill or credit, your charge card or account, for
up to 10% over or under the desired quantity.
Copyright Notice
Any artwork or material submitted by
the customer will be accepted by the factory as being in complete
compliance with all laws regarding trademark, service mark, copyright,
right of privacy, patent or similar protection. The customer, by
submitting such information, represents that use by the factory will
not violate any laws, and A Better Idea disclaims any liability for
compliance with such laws in using the customer’s artwork or material.
The customer agrees to hold the factory harmless from any damages,
costs and/or expenses should they arise as a consequence of the
factory’s use of said artwork, copy and other materials.
Trademark Notice
All artwork, designs, and trademarks
imprinted on the products displayed in this catalog are reproduced
only as examples of the type and quality of the decorated products
available from our line of products. They are not intended to
represent that the products are either endorsed by, or produced for
the owners of the artwork, design or trademark.
Site Pricing
We reserve the right to change prices on
the site at anytime. While we make best efforts to keep our site up to
date, from time to time actual market conditions may change the price of
a product. Pricing on our site is may change monthly depending on
in-house availability. We will confirm pricing differences to you before
acceptance of order.
Samples
Random samples (previous work) may be
provided at salespersons discretion. For pre-productions samples, please
be advised that you must pay for all printing, setups, and layout for
the full order in order to produce the single sample. The majority of
the cost in in plates, setups, color mixing and labor and the material
is minor so all cards or inserts are printed at one time. We
provide a PDF proof for your approval by phone, fax, or email.
Once approved, if you request a sample, you are responsible for the
printing costs & setups for the entire order.
Providing Us Your Product for
Embedment
Client products for embedment in Lucite
are embedded "at your own risk" and we do not guarantee the
result. We will test the product at no charge if time permits, but
never under rush service. Even with a test it is only one piece and we
do not guarantee that all pieces of the Lucite award will react in the
same way. If you choose to use your own product you agree that you
have read the terms of sale, the disclaimers, and you have been advised
by phone that your product may not embed to your satisfaction. We do not
control the manufacturing of your product and inks may bleed or products
may melt during the process. The process requires a tolerance of 350
degrees (casting) and 250 lbs of pressure (removing air bubbles) to cast
the Lucite. About 95% of all Lucite castings we make are with artwork
only, but we occasionally will embed a product if the client agrees to
our terms set forth here about the risks. All "Rush" orders
involving client supplied items for embedment are a risky proposition
because testing cannot be provided and we suggest you do not proceed
with the order. If you place a rush order with your product it is
fully paid in advance and cannot be refunded under any circumstances.
The resulting part is entirely at your own risk.
Refund Policy
There are no refunds once your order is printed. If you have
approved the artwork for your custom order, your order is in production
and cannot be cancelled. You are responsible for the charges you have
authorized by signing our credit card form and you are giving your
acceptance of our terms and conditions and agreeing to be bound by our
terms. You agree to have read our terms prior to signing. Any refunds are at the sole discretion of A Better
Idea. Phone, faxed, or emailed cancellations are not applicable.
You must receive a cancellation # by phone. All sales are final.
Disclaimer
Products and logos shown on this web site
appear only to illustrate the basic products and ability to include
messages and art on them, but are never intended to suggest that the
imprints were designed by A Better Idea!/ lucitetombstones.com. We
accept all copy and other materials submitted by the customer for use by
the factory in producing items ordered on the basis that they are
submitted in full compliance with all laws regarding trademark, service
mark, copyright, etc. We will not accept liability for any
infringements. We cannot and do not control whether listed
merchants honor the promotions, discounts, prices or other information
listed on the Site. Under no
circumstances will A Better Idea!/lucitetombstones.com
have any liability for any loss or damage caused by your reliance on
information obtained through the Site on any offer misrepresented or not
fulfilled by a member merchant. It is your responsibility to evaluate
the accuracy, completeness or usefulness of any offer, promotion or
other information available on or through the Site. You hereby
acknowledge that any reliance upon any materials shall be at your sole
risk.
We cannot and do not control whether listed merchants honor the
promotions, discounts, prices or other information listed on the Site.
A Better Idea 1151 Aquidneck Ave, Suite 498
Middletown, RI 02842
revised 1-24-99
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